Its almost impossible to open the cage door its so tight. I used pliers, hurt my fingers - can’t imagine if a rat was actually in there when doing that. Contacted the seller Easy Pest Supplies and they told me on the phone they are aware of the issue. Why are they still selling them? I wasted so much time waiting for the delivery, then looking up why I couldn’t open the cage door! Overseas models have a better apparatus with the same trap name. I then had to arrange the return. Now I have contacted them yet again as it was delivered as a return back to them a week ago and still no refund. Total waste of money and 4 weeks of not having a working trap I required. Also, their trap seemed to be secondhand as it had light rust and a dent in the steel.