SHIPPING FAQ

How Much Is Delivery?
We understand that it's not always easy getting professional DIY pest control products that you want in some parts of rural Australia, so we will send them to you. We use a courier service or Australia post to get your products to you quick smart!  Delivery is just $12.00 flat rate for all orders!

* $12.00 shipping only applies to purchases at website advertised prices. Total order value excludes freight charge of $12.00.
Freight will be charged accordingly for all discounted purchases / orders at the discretion of Easy Pest Supplies.

Do you deliver to PO Boxes?
Some products such as chemicals, poisons, aerosols and liquids can not be sent to PO Boxes (no exceptions).  If you place an order including these items with a PO Box listed for delivery, we will email you to supply an alternate address. 

Do we ship overseas?
Unfortunately, we do not ship items outside of Australia at this point in time. 

How long will delivery take?
Allow 2-5 business days for delivery depending upon where you are located in Australia.  Please note this is just an estimate and we can not be held responsible for delays with Couriers or Australia Post once the package is out of our hands. 
If ordering from Western Australia please note the transit time may be up to 7-10 days.

What courier do you use?
We use a courier of our choice for most parcels depending on the size of the parcel and where abouts in Australia you are located. We may also use Australia Post only if the parcel not considered dangerous goods.

Can you deliver to my work address? 
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Can I pick up my item from you?
Yes, we offer local pick up.  The pick up location is 17/70-72 Captain Cook Drive, Caringbah NSW 2229.  Please call us on 1300 667 664 or email shop@easypestsupplies.com.au  after your purchase to arrange a suitable time.  Pick up hours are strictly between 9am - 5pm Monday - Friday ONLY. 

How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are packaged enclosed safely in a satchel or box with your personal invoice. Your package is collected from us by our couriers. We will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number/consignment note number. 

How can I track my order?
Tracking information is located at the bottom of your postage confirmation email which is sent out once your item is posted.  You can input the tracking number into the courier or Australia Post website to track your parcel.

What happens if my items get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact  shop@easypestsupplies.com.au  if you have any queries on this.

What happens if an item is missing from my order? 
Sometimes, orders can be sent in multiple satchels/boxes as they may not fit in just one. Please contact our Customer Service Department on shop@easypestsupplies.com.au  to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.

What happens if I receive an incorrect item? 
If you receive an incorrect item on your order, please contact our Customer Service Department at shop@easypestsupplies.com.au straight away and we will arrange for the correct item to be sent to you.

RETURNS FAQ 

Do you accept returns?
We will accept returns for faulty or damaged items.  We do not refund for change of mind purchases.  We will not refund the Delivery Fee where the products have been delivered to you.

What if a product is damaged on delivery?
You must check any products delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us on  shop@easypestsupplies.com.au . If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should notify us as soon as possible.  Upon return of faulty goods, our returns department will assess and forward on to the manufacturer. If the item is being repaired, we will inform by email the estimated date of completion. The repaired item will then be posted back to you free of charge. If the item is being refunded, we will process this as usual, ensuring to have your refund as quickly as possible after assessment.

How will my refund be processed?
Method of refund will be in the same format as payment was made. (eg credit card, paypal etc)

DELIVERY OF PRODUCTS

We will only deliver products ordered through the site to a location where we provide delivery services.
You may obtain further information about our delivery timeframes by using the Aust Post Delivery Times Calculator and inputting 'Caringbah NSW 2229' as the 'From' suburb.
You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the site.
Goods will be delivered to the address specified in the order, as placed by you. It is your responsibility to ensure that the address details are correct. Failure to do so will result in your goods being delivered to an incorrect address, for which Easy Pest Supplies takes no responsibility for.
If there is no one or no appropriate person at the Delivery Address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then the courier may not deliver the product you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.
You acknowledge and agree that any person at the Delivery Address who receives the product is authorised by you to receive your order.
Payment is required in full before your order can be delivered to you.
Easy Pest Supplies offers postage services via Australia Post as its standard delivery option. We reserve the right to change the shipping carrier, depending on stock availability, delivery location and total weight of order. In the event that there is no one available to sign for the goods at the destination, the package may either be returned to the nearest Aust Post outlet, or courier depot. Under this scenario, an attempted delivery card will be left at the premises. It is then the responsibility of the customer to follow the instructions on the attempted delivery card to arrange re-delivery or pick up the goods from the Post Office / Depot. If the consignment is returned to us, we reserve the right to charge a re-delivery fee.
For orders, delivery usually takes 1-2 business days after the item has been despatched, however we cannot guarantee this time frame.

DAMAGED PRODUCTS, RETURNS & WARRANTY

You must check any products delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us on shop@easypestsupplies.com.au. If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should notify us as soon as possibly. If so, you may return the product to us within 14 days of receipt, in accordance with this clause.
Our Returns Policy is incorporated into these terms and conditions. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may not provide you with a refund.
We will not refund the Delivery Fee where the products have been delivered to you, unless you are returning the product because it was damaged.
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage) to us for assessment.
If you return a product because it was defective on arrival but we find that the product is in full working condition or any defects or damage were caused after you took receipt of the order, it will be returned to you. You will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 14 days of receipt of invoice.
If the product is defective or incorrectly shipped (different to the one you ordered), upon receipt of the returned , we will offer you to select either a replacement or a refund by applying a credit against the payment method used for the original purchase issued for the original purchase price of the product and associated freight cost.
A copy of the purchase invoice must be included with the returned product(s).
You are responsible for all costs associated with return of the product to us and we will not pay or reimburse any associated costs, unless of course the item is faulty or damaged in transit, in which case we will cover the associated return postage costs provided that the freight is returned via the transport method as instructed by Easy Pest Supplies during the returns process. We recommend that products returned by post be sent by registered post or via trackable courier. We accept no responsibility for loss or damage occurring in transit. If a product is not returned to us in the original unopened packaging, it may be returned to you at your cost.
Method of refund will be in the same format as payment was made.
Products are covered by their respective manufacturers warranty. Please refer to the respective product manufacturers website. The customer is responsible for all transport costs associated with the return, processing and repair/replacement of defective products. End-user damage is not covered under these warranty terms.