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FAQ's

GENERAL FAQ
 

Who are We?
Easy Pest Supplies
are Australia's premier online supplier of professional DIY 'Do It Yourself' pest control products.  Easy Pest Supplies is a Sydney based company which has been selling pest control products since 2010. We were established after identifying a need in the market to be able to offer people the same high quality products we used in our services, at a fraction of the price.

 


PRODUCT FAQ 


Are your products the same quality that the professionals use?

Our products are of the highest quality and are regularly used in the pest control industry.  Now you too can get the same results as the professionals whilst saving money!  Save money and do it yourself with Easy Pest Supplies.

Where do I find the Materials Safety Data Sheets?

Materials Safety Data Sheets (MSDS) / Product Labels  are supplied as a label reference guide for the products sold by Easy Pest Supplies.  Materials Safety Data Sheets (MSDS) / Product Labels are linked on each product page as a *PDF downloadable attachment.  Please download and print these upon purchase.  AS LABELS ARE ALWAYS SUBJECT TO REVISION, ALWAYS CAREFULLY READ AND FOLLOW THE LABEL DIRECTIONS ON THE CONTAINER.

 


ORDERING FAQ
 

How do I order?
To order our products, use our secure Online Store or call us on 1300 667 664 .  Our website is secure and with credit card transactions, your information is secured by using 128 bit Secure Sockets Layer (SSL) technology, which encrypts information you input.

Do I have to open an account to purchase products?
No, you can log in as a 'guest' user to purchase products.  You information will not be stored by us.  

 What payment methods do you accept?
We accept the following payment methods - Paypal, Credit Card (Visa, Mastercard, AMEX) Bank Deposit & Cheque

  Bank Deposit

What if I am after a product which is not on your website?
Ask Us!!  We will do our best to source the products you are after.  If you don't see what you need, we'll source it.  Want more than one item and need a better price? Just ask!

Where's my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from
shop@easypestsupplies.com.au 

 


SHIPPING FAQ


How Much Is Delivery?
We understand that it's not always easy getting professional DIY pest control products that you want in some parts of rural Australia, so we will send them to you. We use a courier service or Australia post to get your products to you quick smart!  Delivery is just $10.00 flat rate for orders under $199.00 and FREE DELIVERY anywhere in Australia when you spend over $199.00!

Do you deliver to PO Boxes?
Some products such as chemicals, poisons, aerosols and liquids can not be sent to PO Boxes (no exceptions).  If you place an order including these items with a PO Box listed for delivery, we will email you to supply an alternate address. 

Do we ship overseas?
Unfortunately, we do not ship items outside of Australia at this point in time. 

How long will delivery take?
Allow 2-5 business days for delivery depending upon where you are located in Australia.  Please note this is just an estimate and we can not be held responsible for delays with Couriers or Australia Post once the package is out of our hands. 
If ordering from Western Australia please note the transit time may be up to 7-10 days.

What courier do you use?
We use a courier of our choice for most parcels depending on the size of the parcel and where abouts in Australia you are located. We may also use Australia Post only if the parcel not considered dangerous goods.

Fastway Logo  Couriers Please Logo  TNT LogoStar Track

Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Can I pick up my item from you?
Yes, we offer local pick up.  The pick up location is 17/70-72 Captain Cook Drive, Caringbah NSW 2229.  Please call us on 1300 667 664 or email shop@easypestsupplies.com.au  after your purchase to arrange a suitable time.  Pick up hours are strictly between 9am - 5pm Monday - Friday ONLY. 

How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and despatch department. The items are packaged enclosed safely in a satchel or box with your personal invoice. Your package is collected from us by our couriers. We will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number/consignment note number.

How can I track my order?
Tracking information is located at the bottom of your postage confirmation email which is sent out once your item is posted.  You can input the tracking number into the courier or Australia Post website to track your parcel.

What happens if my items get lost in the mail?
The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the carrier, we will lodge an enquiry from our end. Please contact  
shop@easypestsupplies.com.au  if you have any queries on this.

What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes as they may not fit in just one. Please contact our Customer Service Department on shop@easypestsupplies.com.au  to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.

What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact our Customer Service Department at shop@easypestsupplies.com.au  straight away and we will arrange for the correct item to be sent to you.

 


RETURNS FAQ 


Do you accept returns?

We will accept returns for faulty or damaged items.  We do not refund for change of mind purchases.  We will not refund the Delivery Fee where the products have been delivered to you.

What if a product is damaged on delivery?
You must check any products delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us on  shop@easypestsupplies.com.au . If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should notify us as soon as possible.  Upon return of faulty goods, our returns department will assess and forward on to the manufacturer. If the item is being repaired, we will inform by email the estimated date of completion. The repaired item will then be posted back to you free of charge. If the item is being refunded, we will process this as usual, ensuring to have your refund as quickly as possible after assessment.

How will my refund be processed?
Method of refund will be in the same format as payment was made. (eg credit card, paypal etc)

shop@easypestsupplies.com.au

CONTACT

17/70-72 Captain Cook Dr

Caringbah NSW 2229

1300 667 664

shop@easypestsupplies.com.au

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